Privacy policy
Last updated October 22, 2026
HaulStatus is operated by 15209501 Canada Inc. ("HaulStatus", "we"), Woodbridge, Ontario. This policy explains what personal information HaulStatus handles when freight carriers use it to track shipments, and how. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Our role
Carriers are our customers. When a carrier uses HaulStatus, the carrier decides which shipments and contacts to enter, and HaulStatus processes that information on the carrier's behalf to deliver the service. Questions about a specific shipment are best directed to the carrier; questions about HaulStatus itself can come to us.
What we collect
- Shipment contacts: names, mobile numbers and email addresses of people the carrier designates to receive updates about a delivery (for example a site superintendent or receiver).
- Carrier staff accounts: name, work email and role for dispatchers, drivers and administrators.
- Driver location: the position of the driver's phone, collected only between pickup and final delivery of a load the driver is assigned to. Location is not collected at any other time.
- Proof of delivery: photos of delivered freight, the receiver's name and drawn signature, and the delivery condition.
- Shipment events: timestamps and locations of pickups, stops (with the reason the driver gives), arrivals and deliveries, and a record of each notification sent.
Recipients of tracking links do not need an account, and we do not use tracking cookies or advertising trackers on tracking pages.
Why we use it
- To show the carrier and the shipment's contacts where the freight is and what has happened to it.
- To send the text messages and emails described in the SMS terms.
- To keep a tamper-evident record of each shipment that the carrier and its client can rely on, including in a damage or delivery dispute.
- To operate, secure and improve the service.
We do not sell personal information, and we do not use it for advertising. Mobile numbers are never shared with third parties or affiliates for marketing or promotional purposes.
Who we share it with
- The carrier that booked the shipment, and the people that carrier designated for that shipment, through the tracking link.
- Service providers that run parts of HaulStatus for us under contract: cloud hosting and storage (Amazon Web Services, Canada (Central) region), text message delivery (Twilio), and email delivery. They may use the information only to provide those services.
- Authorities, where required by law.
Where it is stored
HaulStatus data is stored in Canada. Text messages pass through Twilio's network, which may route messages outside Canada to reach the recipient's mobile carrier.
How long we keep it
Shipment records and proof of delivery are kept for seven years, which matches common freight-claim and business record requirements, and are then deleted. Shipment records are write-once by design: they can be corrected by adding a new entry, but not edited or removed during that period. Carrier staff accounts are disabled when the carrier removes them.
Security
Data is encrypted in transit. Tracking links use long, unguessable tokens. Each shipment's events are chained together with cryptographic hashes so that any later change is detectable, and proof-of-delivery files are stored in write-once storage.
Your choices and rights
- Reply STOP to any HaulStatus text to stop receiving them.
- You may ask what personal information we hold about you, and ask us to correct it, by emailing us. Because shipment records are kept as an unaltered record, a correction is added as a new entry rather than replacing the original.
- Drivers can see on their phone whenever location is being shared, and sharing stops automatically when the last delivery on a load is completed.
Contact
Privacy questions or requests: andre@andrep.ca, 15209501 Canada Inc., Woodbridge, Ontario, Canada. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.